Refund Policy for StreamPod
Last Updated: Jan 9, 2024
Thank you for choosing StreamPod. We appreciate your business and strive to provide a reliable and efficient service. Please review the following refund policy carefully.
1. Refund Eligibility:
Refunds are generally not applicable for compute usage and digital products provided by StreamPod.
Refunds may be considered in exceptional cases, such as billing errors or if there are technical issues directly attributed to StreamPod that cannot be resolved by our support team.
2. Non-Refundable Items:
Subscription fees, compute usage, and charges for additional services or features are generally non-refundable.
Refunds will not be issued for usage beyond the initial usage period.
3. How to Address Billing Issues:
Users are encouraged to promptly address any billing-related concerns by contacting our billing support team at billing@streampod.io.
Billing issues, if validated, may result in adjustments to future billing cycles but will not retroactively refund previous charges.
4. Technical Issue Resolution:
In cases where technical issues arise, users are encouraged to contact our customer support team at support@streampod.io.
Our support team will work diligently to resolve technical issues. Refunds may be considered if the issue is directly attributable to StreamPod.
5. Denied Refunds:
Refunds may be denied if the issue is determined not to be directly attributable to StreamPod or if it falls outside the scope of eligible refund criteria.
6. Contact Information:
For any questions or concerns regarding billing or technical issues, please contact our customer support team at support@streampod.io.
7. Policy Changes:
StreamPod reserves the right to modify or amend this refund policy at any time. Users will be notified of any changes via email or by posting the updated policy on our website.
By using StreamPod, you agree to abide by the terms and conditions outlined in this refund policy.
Thank you for your understanding and collaboration.
– The StreamPod Team.